Privacy Policy

faint-yield Energy Solutions Ltd ("we", "our", or "us") is committed to protecting the privacy of individuals who interact with our services. This Privacy Policy explains how we collect, use, store, and share personal information when you use our website or engage our services.

Who We Are

faint-yield Energy Solutions Ltd is a company registered in England and Wales under company number 12847563. Our registered office is at Unit 14, The Green Business Centre, 42 Maple Street, London EC1V 9BN. For the purposes of data protection legislation, we are the data controller responsible for your personal information.

Information We Collect

We collect personal information in several ways depending on how you interact with us:

Information You Provide Directly

• Contact details such as your name, email address, and postal address when you enquire about our services
• Property information including address, type of property, and details relevant to energy assessment
• Correspondence records when you communicate with us via email or other channels
• Payment information when you purchase our services

Information Collected Automatically

• Technical data including your IP address, browser type, operating system, and device information
• Usage data such as pages visited, time spent on pages, and navigation paths through our website
• Cookie data as described in our Cookies Policy

How We Use Your Information

We process your personal information for the following purposes:

• To provide our energy assessment and efficiency services
• To respond to your enquiries and communicate with you about our services
• To process payments and maintain financial records
• To send service-related communications including appointment confirmations and reports
• To improve our website and services based on usage patterns
• To comply with legal obligations and protect our legitimate business interests

Legal Basis for Processing

We rely on the following legal grounds to process your personal information:

• Contract: Processing necessary to fulfil our contractual obligations when you engage our services
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and responding to enquiries
• Consent: Where you have given explicit consent, such as for marketing communications
• Legal Obligation: Processing required to comply with applicable laws and regulations

Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist with our business operations, such as payment processors and IT support
• Professional advisers including accountants and legal counsel when necessary
• Regulatory bodies and law enforcement agencies when required by law
• Other parties with your explicit consent

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected. Specifically:

• Client records and assessment reports are retained for seven years following the completion of services
• Financial records are retained for six years as required by UK tax legislation
• Marketing preferences are retained until you withdraw consent or request deletion
• Website analytics data is retained for twenty-six months

Your Rights

Under data protection legislation, you have the following rights:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information in certain circumstances
• The right to object to or restrict certain types of processing
• The right to data portability for information you have provided
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server infrastructure, access controls, and regular security assessments.

International Transfers

Your personal information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with applicable data protection legislation.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: faint-yield Energy Solutions Ltd, Unit 14, The Green Business Centre, 42 Maple Street, London EC1V 9BN

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.